Knock on the door.
Questions, a custom feature, a hand moving your rooms across, or just hello. We typically respond within a few hours.
Send a message
It goes straight to the support inbox, read by the person who writes the software.
Or reach us directly
Live chat
A real-time conversation for product questions, onboarding help, support or feature requests.
Book a demo
A video call where we run a live game with you and go through moving from what you use now. We do the setup with you.
Email
Best for detailed requests, billing questions and feature ideas. Answered within 24 hours, 7 days a week.
Common questions.
If we're online, live chat is the fastest option and you'll hear back in real time. For email, we typically respond within a few hours and always within 24 hours, seven days a week.
Anything at all: technical support, billing or plan questions, feature requests, onboarding help, or just general feedback. There's no wrong reason to get in touch.
Yes! Visit our Demo page for a guided walkthrough of the platform. You can also start your 30-day free trial to explore every feature yourself. A card is required to start, but you won't be charged until day 31.
Absolutely. Feature requests are one of the main things that shape the roadmap. Send us an email or start a live chat with your idea and we'll discuss it with you.
Send an email to support@escapedirector.com. We monitor email seven days a week and you'll still receive a response well within 24 hours.